Return to Help Index
|Pricing and Billing|
|Do I have to pay sales tax?|
You only have to pay a sales tax if you are located in the same state as our order processing center. Our order processing center is located in Hillsborough County, Florida. All Florida residents and orders shipping to Florida will be required to pay a sales tax of 8.5%.
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the bottom of our website to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the bottom of our website to print invoices.|
|When will my credit appear on my account?|
All credits and refunds usually take 7-10 business days from the time we receive your item(s) in order to post back to your payment method. Please contact the Customer Service Department if you have not received your credit and refund within this time frame.
|When will my credit card be charged?|
Your credit card will be charged as soon as you pay for your merchandise at the time of checkout or no later than within 24 hours prior to shipment of your item(s).